Programs » Administrative Office Assistant » Administrative Office Assistant

Administrative Office Assistant

Location: ROC

Program Description

Any successful business executive will tell you that efficient and effective office staff is key to maintaining their business office’s daily paperwork flow, sustaining client satisfaction, coordinating staff schedules, and planning events. In short, the Administrative Office Assistant is the glue that keeps organizations together.

Likewise, with “paperless offices” becoming more of a reality for almost all businesses, records management skills are in high demand.  Records Management is “the identifying, classifying, storing, securing, retrieving, tracking and destroying or permanently preserving of records.” (ARMA).  If you are organized and systematic in your work, willing to adapt to new technologies, and enjoy working with others, this is a career field with great potential.

This year-long program will prepare you for a variety of entry-level positions valued by all employers. Students begin by earning their Office Receptionist certificate and then progress to the Office Assistant and Administrative Office Assistant or Records Management curriculum. Successful students then transition to an internship at a local business and/or focus on advanced in-class curriculum / certificates.

Office core competency students learn:

  • Operating modern office equipment
  • Keyboarding accuracy and speed
  • Office safety practices
  • Employment readiness
  • Customer service and modern office procedures
  • Telephone etiquette/ message taking
  • Microsoft Office Suite I
  • Basic record keeping, indexing, and filing
  • Business math/ machine calculators
  • Business event planning

Administrative office assistant track students learn:

  • Records Management (advanced filing)
  • Document Processing
  • Advanced Microsoft Office
  • Administrative Assistant Simulation project

Records management track students learn:

  • Document processing
  • Data entry
  • Database programming
  • Paperless filing systems
  • Records management (advanced filing)
  • Advanced Microsoft Office

professional certification opportunities

ROC certifications offered to students completing the Administrative Office Assistant pathway include:

  • Receptionist
  • Office Assistant
  • Administrative Office Assistant
  • Precision Exams 21st Century Success Skills
  • Typing Certificate (NWPM) - authorized issuing agent for County of Kern
  • 10-Key Certification (CSPM) - authorized issuing agent for County of Kern


ROC certifications offered to students completing the Records Management pathway include:

  • Receptionist
  • Data Entry Clerk
  • Records Management / File Clerk
  • Database Analyst
  • Precision Exams 21st Century Success Skills
  • Typing Certificate (NWPM) - authorized issuing agent for County of Kern
  • 10-Key Certification (CSPM) - authorized issuing agent for County of Kern


Administrative Office Assistant students should have average or better math and English skills and solid attendance. The program dress code is Business Casual/Business Professional and/or Specified Uniform. For students assigned to internships at medical offices, proof of a current negative TB Skin Test and current Immunization record are also required.

high school credit available

Students earn 15 elective units each semester toward their high school graduation.

College prep course.  A-G approved.  Meets area “G” approval for UC and CSU admissions.

Bakersfield college credit available

Office Occupations is articulated with Bakersfield College courses in:

  • BSAD B252a – Computer Keyboarding, Part 1
  • BSAD B252b – Computer Keyboarding, Part 2
  • BSAD B252c – Computer Keyboarding, Part 3
  • BSAD B287 – Filing
  • BSAD B264 – Ten-Key Proficiency
  • COMP B5 – Introduction to Microsoft Office
  • BSAD B88 – Office Procedures
  • BSAD B253a – Document Processing, Part 1
  • BSAD B253b – Document Processing, Part 2
  • BSAD B253c – Document Processing, Part 3

Students meeting BC’s established criteria can earn up to 14 units of BC credit in addition to the above high school credit.

career pathways and related occupations

This is a career awareness class that instructs students on the basics necessary for entry-level employment. Successful Administrative Office Assistant students often pursue careers in the following:

  • Receptionist
  • Administrative Office Assistant
  • File Clerk / Office Clerk
  • Finance Clerk
  • Personal Assistant
  • Legal Secretary / Medical Secretary
  • Office Manager
  • Executive Secretary
  • Human Resources Assistant
  • Document Management Specialist
  • Records Management Analyst
  • Data Entry Clerk
  • Database Analyst

Advisory Board/Industry Partners

The Advisory Board provides crucial guidance for the Business Administration programs at ROC. These industry partners have generously donated their time and expertise to share industry trends, offer assistance, and ensure the curriculum is providing the highest levels of training and career development opportunities for our students.


Ms. Arleigh Crotez

MCA, Keller Williams Realty


Mrs. Carolyn Christolear

Business Teacher

Retired, KHSD


Ms. Deborah Hernandez

Warranty Service Manger

Castle & Cooke CA, Inc.

(former ROC student)


Mrs. Erma and Mr. Don Charpentier

Business Owners

Charpentier Insurance


Mr. Glenn Porter

Business Owner



Ms. Gloria Tirado

Human Resource Manager

Retired, Hotel Industry


Ms. Laura Mizner

Accounts Payable Clerk

San Joaquin Helicopters

(former ROC student)


Ms. Nely Miranda

Finance Clerk

Kern High School District

(former ROC student)


Mr. Ray Scott


Price Disposal


Ms. Tina Posey

Housing Administrator

Kern County Housing Authority

Adjunct Business Professor

Bakersfield College


Ms. Marta Muhsen

Executive Director

Kern County Family Justice Center